How do you do a messy, dusty, smelly job without creating mess, dust, and smelliness?

http://www.floorsander.co.nz/
This link is to AFS Floor Sanding Services, based in Unsworth Heights, Auckland.  They specialise in re-surfacing timber flooring without creating mess, dust, or nasty chemical odours.  Heath is the owner/operator and employs three staff to cover Auckland.  Heath is a member of BNI Harbour View.  I spent some time with Heath this morning learning more about how his company performs these miracles.

First up, the use highly specialised and imported gear which have their own extractor fans and dust bags.  So, no dust or mess.

Then, they don't use toxic, smelly, finishing chemicals.  They use natural stains and finishes.

That solves the mystery of how the miracles occur, but how did all of this business success begin?  I asked Heath. 

How did you get into this business of yours?
A friend from soccer once invited me to do a cash job.  The money was good.  I was working at Telstra business supporting customers and monitoring the international fibre optic at the time and was completely sick of computers.  When I go the chance to make a change, I took it!

What are the three key things that built your business?
- People skills for making sales and keeping customers so that they always come back.
- I am a work-a-holic.  I never let anyone down.
- The work done by my staff and myself is consistently of the highest quality.  We are perfectionists.

How can your business grow from here?
I don't think it can in Auckland.  There is not enough work for too many contractors.  Our reputation keeps our company busy, but I cannot see great room for growth looking at the market today.

I don't want to expand beyond Auckland.  I don't want the hassle of franchising or the like.  Customers want natural floor finishes to look like engineered flooring.  That is impossible.  Our finishes are rolled, not sprayed.  This issue is manageable at the size we are at.  So I want to keep things that way.

What will you be doing 5 years from now?
I hope to be involved in my daughter's out-of-school activities.  I am sporty.  My wife is sporty and artistic.  I don't mind what my daughter takes up.  Sport.  Music.  Art.  I just want to be there.  Maybe as a coach (if my daughter goes the sporty way).

When can you make a kick boxing class at Freedom Heath?
Tomorrow, 6pm.